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PatriaProducts is a web domain name of Patria International
Products Limited
Your Purchase
All goods offered on this website
are subject to availability. Should we be unable to fulfil your order due to
stock shortages then we will contact you to advise you of our expected delivery
date.
Taking delivery of your goods
We will only deliver
within mainland UK, to your business address. Delivery is free of charge via
Royal Mail or other courier where necessary. We will endeavour to deliver all
orders received before 4pm within five working days, however should your order
be delayed we will advise you of this and give you an anticipated revised
delivery date.
Please inspect your parcel thoroughly on arrival, any
damage or short shipment should be immediately informed to 02476 637 604
Returns Procedure
Patria International Products Limited operates a
7-day returns policy. The first day is counted as the day on which you sign for
your delivery from Royal Mail or other courier. If you want to return your
goods within this seven-day period, it must be returned with all free
gifts/accessories etc. associated with the products (in their original
condition).
Before returning your products, please call Customer Care
on 02476 637 604 in order to obtain authorization and a reference number. You
will then be advised of the address to return your products to.
Please note if you return products for any reason without obtaining an
authorization code from Patria International Products Limited Customer Care, a
£25.00 administration charge will be applied to your next invoice. Patria
International Products Customer Care can be contacted on 02476 637 604.
Once you have re-packaged the items to be returned you must post them by
Royal Mail Special Delivery (you will need to visit your local post office for
this service) to the address given to you by Customer Care. Please be aware
that you will need to pay the full cost of returning the items by Special
Delivery to Patria International Products Limited.
We only allow products to
be returned to us via Royal Mail Special Delivery because you will be covered
by comprehensive insurance whilst the phone is in transit. Please be aware that
if you use any other means of transit and the product is subsequently lost /
stolen then we will not be liable for any loss or charge or any compensation in
any way.
Please note: We will make a charge if the product is not
returned to us in its original condition, up to the full value of the products
being returned. Any items missing from the original box will be charged. Where
a 7-day return is sought we reserve the right to charge a returns
administration charge of £10 and the initial cost of delivery.
Warranty
If the products received by you are faulty or damaged you
may return such products and we will swap the products for you. To do this you
must contact our customer services department either by phone or via e-mail to
advise them of the fault. Once you have done this you must re-package your
products in its original packaging ensuring that the products are in pristine
condition.
Our Guarantee to you
We make every effort to
ensure that the details and offers within this website are accurate. However
due to the nature of the consumer goods industry we may have to withdraw or
change our deals at short notice prior to, or after the placing of your order.
You will be informed immediately if your order cannot be fulfilled and we will
endeavour to find you a suitable replacement.
Problem with an
Order?
If something is wrong with an order that is being fulfilled by
Patria International Products Limited, we certainly want to help you. Please read the
information below for more on how to proceed.
Did you receive the
wrong item or an item you didn't order?
Read our Returns Policy. You
will see a section at the bottom of the list of items in your order where you
can indicate items that you didn't order. We'll ask you to indicate the number
of items you're returning, as well as whether they arrived instead of or in
addition to items that you did order. We will also ask you whether you need a
refund or a replacement sent to you.
Are you missing an item?
Check the packing slip that was included with your shipment. In order to
fill your order quickly and efficiently with items already in stock at
different fulfilment centres, we may have split your order into multiple
shipments, which we would indicate on the packing slip. If this is the case,
rest assured that you will not be charged any additional shipping costs beyond
those you had originally authorized. Visit the relevant order summary in Your
Account for estimated delivery dates for every shipment associated with your
order.
Amending Terms:
We reserve the right to amend
these terms at anytime.
Your Legal Rights as a Consumer:
These Terms and Conditions do not affect your Statutory Rights.
After Sales
queries: mailto:
enquiries@patriaproducts.com
PatriaProducts is a Web Domain
name of:
Patria International Products Limited,
Unit 1 St. Lawrence
Works
Coventry
West Midlands
CV6 7FL
United Kingdom |
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